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Lemonade Pet Insurance Review – All About Cats


Our Review Process

Our reviews are based on extensive research and, when possible, hands-on testing. Each time you make a purchase through one of our independently-chosen links, we’ll receive a percentage of the proceeds. Read more about how we’re supported here.

We’ve rated Lemonade pet insurance on price, coverage, policy options, waiting periods, customer support, and more. Read our Lemonade pet insurance review to see how this company stacks up.

The We’re All About Cats Standard – Rating Lemonade Pet Insurance On What Matters

We’ve rated the brand on six key criteria for quality. Here’s how it rates in each of these six crucial areas.

Ratings

  • Price– 8/10
  • Coverage– 9/10
  • Policy Options– 9/10
  • Waiting Periods– 10/10
  • Customer Support– 7/10

Overall Score: 8.6/10

In total, we give Lemonade pet insurance a 43 out of 50 rating or 8.6 out of 10.

Pros Of Lemonade Pet Insurance:

  • Fast claims processing through the Lemonade mobile app
  • Customizable coverage with preventive and wellness add-ons available
  • Discounts available for multi-policy pet parents
  • Short 2-day waiting period for accidents and 14 days for illnesses
  • Annual coverage limit up to $100,000 available

Cons Of Lemonade Pet Insurance:

  • Customer service is only available by app or email
  • Alternative therapies aren’t included in standard coverage
  • Coverage isn’t available in 16 states
  • Dental illnesses aren’t covered in pets under 2 years

About Lemonade Pet Insurance

Lemonade is a full-stack insurance carrier that offers coverage for homeowners, renters, drivers, and pet owners. They also offer life insurance to customers in the United States and Europe.

What makes Lemonade different from other pet insurance companies is that they are fully licensed and regulated. This means they underwrite, price, and sell their own policies in addition to handling and paying out claims. Lemonade also claims to donate unused premiums at the end of each year to nonprofits their customers choose.

Lemonade describes themselves as “powered by AI.” Their policies are only available online and claims must be submitted through the Lemonade mobile app. According to Lemonade, this ensures a “hassle-free digital experience” with “lightning-fast claims payment.”

Coverage And Pricing

Signing up for Lemonade pet insurance is a simple, straightforward process. You simply visit the Lemonade website and provide some basic information about your cat as well as your contact information. Lemonade collects details about your pet’s age, breed, sex, and health history to customize your plan and provide an accurate quote.

Standard Lemonade pet health insurance plans cover diagnostics, procedures, and medication for covered accidents and illness. You can purchase supplemental coverage for vet visit fees, alternative medicine, and preventive care for an additional monthly cost.

Here’s a quick overview of what standard Lemonade pet insurance covers:

  • Bloodwork, urinalysis, and lab work
  • X-rays, MRIs, CT scans, and ultrasounds
  • Outpatient, specialty, and emergency care
  • Hospitalization and surgery
  • Injections and prescription medications

The standard Lemonade pet insurance plan is quoted with an 80% reimbursement rate, a $250 annual deductible, and a $20,000 annual coverage limit.

You can customize your Lemonade pet insurance policy to fit your budget. Choose from three reimbursement rates (70%, 80%, or 90%) and three annual deductibles ($100, $250, or $500). Lemonade offers an annual limit on claims between $5,000 and $100,000.

Monthly Lemonade pet insurance plans vary in price depending on your cat’s age and health status as well as your location. Monthly premiums start around $12 but can approach $50 per month in certain states with expanded coverage options selected.

To help make their plans even more affordable, Lemonade offers discounts for multiple pets and for paying your premium annually.

What About Exclusions And Waiting Periods?

Generally speaking, Lemonade’s standard pet insurance policies are fairly generous. You don’t have to purchase separate accidents and illness coverage, and they cover diagnostics, procedures, and medication for eligible events.

As is true for many pet insurance companies, Lemonade doesn’t cover vet exam fees in their standard plan (but there’s an option for an add-on for around $4 per month). Outpatient, specialty, and emergency care are covered. Neither does Lemonade cover alternative treatments like acupuncture, physical therapy, or chiropractic care unless you add it to your policy for a few dollars a month.

Lemonade is like most pet insurance plans in that they also don’t cover preventive care in their standard plan. This includes things like annual wellness exams, vaccines, and lab work. You can, however, add coverage for an additional monthly cost.

This company doesn’t cover dental procedures (unless it’s related to an injury), though you can add routine dental cleanings with their Preventive+ package. Neither do they cover spaying and neutering procedures in pets over 2 years old.

Waiting Periods

Pet insurance providers take steps to prevent fraud by making sure pet owners can’t purchase a policy knowing their pet needs treatment. Most companies require pet owners to complete a waiting period after the policy effective date before they can submit a claim.

Lemonade only requires a waiting period of two days for injuries and a 14-day waiting period for illnesses. As is true for most pet insurance companies, they require a longer 6-month waiting period for orthopedic (cruciate ligaments) injuries.

Pre-Existing Conditions

No pet insurance company covers pre-existing conditions, though some companies consider certain conditions curable and will provide coverage after a certain time period.

Here’s how Lemonade defines pre-existing conditions:

“A pre-existing condition refers to any kind of illness or health issue your pet developed before your waiting period was up on your insurer. It doesn’t mean pet insurance companies won’t insure your pet, it just means your plan won’t cover costs that directly relate to any ailment they had in their medical history before they signed up for a pet insurance policy.”

Pre-existing conditions are determined by your cat’s medical record. If you sign up for Lemonade pet insurance, you’ll need to have your vet send the company your pet’s medical records and have him seen by a veterinarian within 12 months of the policy’s start date.

What Do Customers Think Of Lemonade Pet Insurance?

Lemonade was founded in 2015 and currently has over 1 million customers, about 70% of which are under the age of 35. Their renters’ insurance received J.D. Power’s highest rating in 2020 and the company has been positively reviewed by Fortune Magazine, The Wall Street Journal, and Forbes.

Because Lemonade is still fairly young, we didn’t find a significant number of customer reviews online. At the time of review, Lemonade had 80 customer ratings on Consumer Affairs with a 4.5 out of 5-star rating overall.

Customers report quick claims processing and generous coverage, though there are some negative comments about waiting periods and pre-existing condition exclusions. These policies are common among all pet insurance companies, however.

Let’s take a look at what real Lemonade customers have to say about their pet insurance.

Positive Reviews

“Lemonade pet insurance really helped me avoid major financial problems once my cat got unexpectedly sick. Emergency fees and surgery costs were high and I found out that my cat should get the procedure immediately. Everything happened so fast and I found myself using up my savings/credit card to pay the upfront costs. Fortunately, I had some peace of mind because I had Lemonade cat insurance… Overall, the process was very straightforward. I am very thankful for Lemonade’s cat insurance services and their professional, courteous staff who I have had a great pleasure communicating with.” – Nicole of Davis, CA

“When I got Ludo at 8 weeks 1 day in December I had already reached out to Lemonade for insurance. They were very timely and thorough with their responses. They sent me info on exactly what kind of physical they needed. All went very smoothly and I was happy.” – Melody of Norwood, NY

Negative Reviews

“Poor customer service, agent was dismissive, rude and would not answer direct questions. Also, they expect you to jump through hoops to file a simple claim requiring you to upload a video of yourself explaining the claim and submit doctor’s notes, etc. Ridiculous! Canceled today prior to first 30 days and they refused to give me a refund of my $43.00 even though I didn’t use their service.” – Adria of Round Rock, TX

“Lemonade’s “pre-existing conditions” include items that are not considered to be conditions… FYI. My 3-month-old puppy had some dermatitis (inflammation of the skin) on his very first doctor’s visit, which was soon after we adopted him and got the policy. We were asked to keep an eye on it. Now they’re saying they won’t cover ANY dermatitis, which is the most generic issue that could have been written, at any point in his life. They also won’t cover ANYTHING that causes the dermatitis…. which could range from anything including sun allergies to eczema to shampoo to another dog’s saliva, etc. Any time he has inflammation of the skin, we can’t be expected to be covered.” – Karen of Austin, TX

Sample Lemonade Pet Insurance Plan

To give you an idea how much Lemonade pet insurance costs, we requested a quote using an 8-year-old, female, mixed breed cat in Pennsylvania with a history of dental issues.

Lemonade calculated a monthly premium of $22.42 and offered a $25 discount for paying annually. The standard plan came with an 80% reimbursement rate with a $250 annual deductible and a $20,000 annual claims limit.

Here’s a rundown of the pricing for this plan:

Standard Coverage
Diagnostics Procedures Medication
Additional Coverage
Vet Visit Fees + $4.25/month
Physical Therapy + $1.41/month
Preventive Care
+ $10/month + $16/month
1 Wellness Exam

1 Fecal or Internal Parasite Test

3 Vaccines

1 Heartworm Test or FeLV/FIV Test

1 Blood Test

1 Wellness Exam

1 Fecal or Internal Parasite Test

3 Vaccines

1 Heartworm Test or FeLV/FIV Test

1 Blood Test

Routine Dental Cleaning

Flea/Tick or Heartworm Medication

Pros And Cons For Lemonade Pet Insurance

Most pet insurance providers offer similar products but there are a few details that set Lemonade apart.

Enrollment is made easy through the Lemonade website and Lemonade app, though some customers dislike that claims can only be filed digitally and customer service is only available by phone for emergencies related to car, home, and property. To file a claim, you’ll need to submit documents related to your vet bill and record a video of you explaining the claim.

In terms of pricing, Lemonade makes it easy to customize your plan and offer a lower rate for mixed breeds. Instead of listing specific mixed breeds individually like many companies, they put mixed breeds into generic buckets by breed size. Unfortunately, they raise prices for long-haired breeds.

Generally speaking, Lemonade’s waiting periods are on par with other companies, though the 2-day waiting period for accident coverage is shorter than some.

Overall, Is Lemonade Pet Insurance Worth It?

Whether pet insurance is worth the cost in general is a difficult question to answer. On the one hand, you’re paying a monthly fee whether or not you use the service. On the other, if you end up with an unexpected vet bill you could be reimbursed for a significant portion of the cost.

If your cat is young and healthy, it may not make sense to pay a monthly premium for pet insurance. Some pet parents choose to put what they’d spend on monthly premiums into a savings account in case of emergency. That being said, the cost to purchase some plans (including Lemonade) may increase with your pet’s age. Buying in sooner may also prevent issues with pre-existing conditions.

Overall, if you’re going to purchase pet insurance, we think Lemonade is an excellent choice. Their standard plan covers all of the basics for accidents and illnesses with optional preventive care and wellness coverage for pet parents who want it. The prices are competitive and you can customize your plan in terms of reimbursement rate, annual deductible, and annual coverage limits.

Just keep in mind that Lemonade insurance is only available online or through the mobile app and you may not be able to access coverage in all 50 states.

Click Here To Get A Quote On Lemonade Pet Insurance For Cats

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